Privacy Policy

1. Introduction

FeltSense ("Company," "we," "us," or "our") operates the SupplyOS platform ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and handling your data transparently. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

Personal Information

When you register for an account or use our Service, we may collect:

• Name and contact information (email address, phone number)
• Company name, job title, and business address
• Account credentials (email and encrypted password)
• Billing information (processed securely through third-party payment providers)

Business Data

To provide our supply chain operations features, we process data you upload, including:

• Order and fulfillment records
• Inventory levels and product information
• Supplier and vendor details
• Financial and cash flow data

Usage Data

We automatically collect certain information when you access the Service:

• IP address, browser type, and operating system
• Pages visited, features used, and time spent on the Service
• Referring URLs and search terms
• Device identifiers and general location data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Generate AI-powered forecasts, recommendations, and analytics
• Send administrative notifications, updates, and security alerts
• Respond to your inquiries and provide customer support
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: We share data with trusted third-party vendors who assist us in operating the Service (e.g., hosting, analytics, payment processing). These providers are contractually obligated to protect your data.
• Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: We may share information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal, accounting, or compliance purposes.

Business data you upload to the Service is retained for the duration of your subscription and for 30 days following account termination to allow for data export.

6. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS) and at rest, access controls, regular security assessments, and secure infrastructure hosting. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete personal information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Portability: Request a machine-readable copy of your data
• Opt-out: Opt out of marketing communications at any time by clicking the unsubscribe link in our emails
• Restriction: Request that we restrict processing of your personal information under certain circumstances

To exercise any of these rights, contact us at support@feltsense.com. We will respond to your request within 30 days.

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect usage data and improve the Service. Cookies are small data files stored on your device.

• Essential cookies: Required for the Service to function (e.g., authentication, session management)
• Analytics cookies: Help us understand how users interact with the Service (e.g., Vercel Analytics)

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where applicable.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.

11. California Privacy Rights (CCPA)

If you are a California resident, you have the right to request disclosure of the categories and specific pieces of personal information we have collected, request deletion of your personal information, and opt out of the sale of your personal information. As stated above, we do not sell personal information.

To exercise your California privacy rights, contact us at support@feltsense.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on the Service at least 30 days before the changes take effect. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

FeltSense
Email: support@feltsense.com